Terms of service

Account holder.

A person or organisation that registers for the service.

Workspace.

The container for your documents, templates, contacts and team members.

Document.

A file you upload, together with the fields, recipients, settings, signatures and audit trail associated with it.

Recipient.

A person you invite to sign, approve, receive a copy of, or fill in fields on a document.

Customer content.

Everything you or your recipients upload, enter or generate through the service, including files, field values and signature images.

Service.

The DropTheDoc application at dropthedoc.xyz, its APIs, and anything we provide with them.

• You must be at least 18 years old and competent to contract under section 11 of the Indian Contract Act, 1872, or the equivalent law where you live.
• If you accept these terms for an organisation, you confirm you are authorised to bind it, and "you" means that organisation.
• You must not be barred from receiving the service under any applicable sanctions or export control law, and you must not be located in a jurisdiction subject to a comprehensive embargo that we are required to observe.
• You must provide accurate registration details and keep them current.

You are responsible for everything that happens under your account, including the acts of anyone you invite into your workspace. Keep your password secret, do not share logins, and tell us at security@dropthedoc.xyz as soon as you suspect unauthorised access.

Workspaces have owner, admin, member and viewer roles. The owner controls membership and can remove access. Where a workspace belongs to an organisation, the organisation controls it and may take over, suspend or delete accounts within it, and may access documents in it. If you use a work email address to create a personal workspace, expect your employer to be able to claim it.

DropTheDoc provides the technical means to prepare, deliver, sign and store documents, and to generate evidence about that process. That is the whole of what we do, and the following limits are important enough to state directly.

• We are not a party to your agreements. Whatever you send through the service is between you and your recipients. We take no position on its terms, validity or performance.
• We do not give legal advice. Nothing in the service or on this site is legal advice, and no clause template, field placement or checklist should be treated as such. Consult a lawyer.
• We do not verify identity. We verify that a signature was applied through a unique link sent to a specific email address. That is not identity verification. See clause 14 of the e-sign disclosure.
• We are not a Certifying Authority. We are not licensed under section 35 of the Information Technology Act, 2000, we are not an Electronic Signature Service Provider under the Second Schedule to that Act, and we are not a trust service provider under eIDAS. We produce simple electronic signatures, and the e-sign disclosure explains what that does and does not mean.
• We do not decide whether your document can be signed electronically. Some document types cannot be, in India and elsewhere. That list is at e-sign disclosure clause 12 and checking it is your responsibility.
• We do not handle stamp duty, registration, notarisation or witnessing. Where your document needs any of these, arrange them yourself.

You own your customer content. We claim no ownership of it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, encrypt, transmit, display, reformat and create derived copies of your customer content, strictly to the extent necessary to provide the service to you, to comply with the law, and to enforce these terms. The licence exists so that we can lawfully put your file on a screen and turn it into a signed PDF. It ends when the content is deleted, save for backups on their normal expiry cycle and audit records we are required to retain.

You represent and undertake that:

• You have the right to upload, send and process every document and every piece of personal data you put into the service.
• You have a lawful basis for processing any personal data contained in your documents, and you have given whatever notice and obtained whatever consent the applicable privacy law requires.
• You have accurately identified your recipients and are entitled to contact them at the addresses you supply.
• Your use of the service complies with all applicable law, including electronic signature, privacy, consumer protection, anti-spam, export control and sanctions law.
• Your document may lawfully be signed electronically in every jurisdiction where you and your recipients are located.
• You will comply with the acceptable use policy.

You are the controller of the personal data in your documents. Our obligations as your processor are in the data processing addendum.

The acceptable use policy is binding. In summary: do not use DropTheDoc for anything unlawful, deceptive, infringing or abusive, do not send bulk unsolicited email through it, do not attack or probe the service without written authorisation, and do not attempt to obtain a signature under false pretences.

We scan uploads for malware and rate limit abusive traffic. We do not otherwise monitor content, and we have no obligation to review what you send.

In relation to customer content, DropTheDoc is an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000, and relies on the exemption in section 79 of that Act. We do not initiate transmissions, we do not select the receiver, and we do not select or modify the information in a document.

We observe the due diligence required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, including publishing these terms and the privacy policy, informing users of prohibited content, appointing a Grievance Officer and publishing their contact details, acknowledging complaints within 24 hours and disposing of them within 15 days, and removing or disabling access to content on receipt of a court order or a notification from an appropriate government agency within the time the rules allow.

To report unlawful content, use the grievance redressal policy.

The legal effect of signatures created through DropTheDoc, the frameworks that recognise them, their limitations, and the document types that are excluded, are all set out in the electronic records and signatures disclosure, which forms part of these terms.

We aim to keep the service available and correct, and we will give reasonable notice of planned maintenance where we can. We do not commit to an uptime percentage unless we have agreed a separate written service level agreement with you.

Support is by email at support@dropthedoc.xyz during Indian business hours. We aim to respond within one working day.

We improve the service continuously and may add, change or remove features. If we discontinue a feature you materially rely on, or make a change that materially degrades the service, we will give you at least 30 days' notice by email and, for a paid plan, you may cancel and receive a pro-rata refund of the unused prepaid period.

Free plans, trials and anything labelled beta, preview or experimental are provided as-is, may be changed or withdrawn at any time, may have lower limits or availability, and are excluded from any service commitment. Do not use a beta feature for a document that matters until it leaves beta.

• Paid plans are billed in advance, monthly or annually, on the cycle you choose, and renew automatically until cancelled.
• Prices are shown at checkout. Unless stated otherwise, they exclude taxes.
• Goods and Services Tax. Supplies to customers in India carry GST at the applicable rate, currently 18 per cent, and we issue a tax invoice. If you supply a valid GSTIN we will show it on the invoice so you can claim input tax credit. Supplies to customers outside India are treated as export of services and are zero-rated where the conditions are met, and you are responsible for any reverse charge, VAT, sales tax or withholding that applies where you are.
• Withholding tax. If you are required to withhold tax on a payment to us, the amount payable is grossed up so that we receive the sum we would have received without the withholding, and you will give us the withholding certificate.
• You authorise us to charge your payment method for all amounts due. If a payment fails we may retry and may suspend the account after notice.
• We may change prices with at least 30 days' notice before the change applies to your next renewal. If you do not accept a price change, cancel before it takes effect.

Cancellation and refunds are governed by the refund and cancellation policy.

The service, including its software, design, brand, the DropTheDoc name and the Drop mascot, belongs to us and our licensors. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the service, and nothing more.

You may not copy, modify, reverse engineer, decompile, resell, sublicense or create derivative works of the service, or remove any proprietary notice, except to the extent that applicable law expressly permits it despite this restriction.

If you send us feedback or suggestions, we may use them without restriction, attribution or payment. You keep any rights you have in them; you simply do not charge us for using them.

Each party will protect the other's confidential information with at least reasonable care, will use it only to perform this agreement, and will not disclose it except to personnel and advisers who need it and are bound by comparable duties. This does not cover information that is public through no breach, was already lawfully known, is independently developed, or must be disclosed by law, in which case the disclosing party will give notice where it lawfully can.

Your customer content is your confidential information.

If you connect a third-party service, such as single sign-on with Google, GitHub or Microsoft, your use of it is governed by that provider's terms, not ours. We are not responsible for third-party services, and connecting one may involve sharing data with them. The vendors that support the service itself are listed at subprocessors.

You may close your workspace at any time from account settings, or by writing to support@dropthedoc.xyz.

We may suspend or terminate your access if you materially breach these terms or the acceptable use policy, if your account is used unlawfully, if payment is overdue after notice, or if we must do so to comply with the law or a binding order. Except where the law or an immediate risk to the service, to us or to others makes it impossible, we will give you notice and, where the breach can be fixed, a reasonable chance to fix it.

We may also discontinue the service entirely on at least 90 days' notice, in which case we will refund the unused portion of any prepaid fees.

• Your right to use the service ends immediately.
• For 30 days you can still sign in to export completed documents, certificates of completion and audit trails. Export them: after that window, deletion is irreversible and, because documents are encrypted at rest, we cannot reconstruct them.
• Documents in flight are cancelled, and outstanding signing links stop working.
• Fees already incurred remain payable. Refunds, if any, follow the refund and cancellation policy.
• Clauses on customer content ownership, confidentiality, intellectual property, disclaimers, liability, indemnity, governing law and dispute resolution survive.

To the maximum extent permitted by law, the service is provided as is and as available, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement.

In particular, we do not warrant that the service will be uninterrupted or error-free, that a document will be delivered to, opened by or signed by any recipient, that any signature or document created through the service will be held valid or enforceable by any court or authority, or that virus scanning will detect every threat.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, business opportunity, anticipated saving, or loss or corruption of data, however caused, even if advised that such loss was possible.

Each party's total aggregate liability arising out of or in connection with these terms is limited to the greater of the fees you paid or owed us in the twelve months before the event giving rise to the claim, and five thousand Indian rupees.

These limits do not apply to: fraud or fraudulent misrepresentation; death or personal injury caused by negligence; gross negligence or wilful misconduct; a party's indemnity obligations under clause 20; your infringement of our intellectual property; your outstanding payment obligations; or any liability that cannot lawfully be limited.

These limits apply in aggregate across all claims and regardless of the form of action. They reflect a deliberate allocation of risk that is part of the price of the service.

You will defend and indemnify us against third-party claims, and the resulting damages, losses and reasonable legal costs, arising from your customer content, your use of the service in breach of these terms or the acceptable use policy, your breach of applicable law, or a dispute between you and a recipient about a document you sent.

We will defend and indemnify you against a third-party claim that the service, used as permitted, infringes that party's intellectual property rights, and will pay damages finally awarded or agreed in settlement. This does not apply where the claim arises from your customer content, from combining the service with something we did not supply, or from your use of the service after we have told you to stop.

The party seeking indemnity must notify the other promptly, give reasonable cooperation, and not settle without consent. The indemnifying party controls the defence.

Neither party is liable for failure or delay caused by something beyond its reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, industrial action, failure of a utility, internet or telecommunications network, government action, or a failure at an infrastructure provider. The affected party will tell the other and will work to resume performance. If the event lasts more than 30 days, either party may terminate and we will refund the unused prepaid period.

We may update these terms. For changes that materially reduce your rights or increase your obligations, we will give account holders at least 30 days' notice by email and update the effective date, and the change applies from the end of that notice period. For clarifications, corrections and changes required by law, we may update the page immediately.

If you do not accept a change, stop using the service and cancel before it takes effect. Continuing to use the service after the effective date means you accept the updated terms.

We give notice to you by email at the address on your account, or in the application. You give notice to us at legal@dropthedoc.xyz, and for anything formal also by post to [your registered company name], [your full registered office address]. Email notice is treated as received on the next business day.

These terms are governed by the laws of India, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Business customers. Any dispute that is not resolved within 30 days of written notice will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue is [your arbitration seat], the language is English, and the award is final and binding. Either party may still seek urgent interim relief from a court. Subject to the arbitration agreement, the courts at [your city], [your state] have exclusive jurisdiction.

As required by the IT Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, we publish the name and contact details of our Grievance Officer, acknowledge complaints within the prescribed time and resolve them within the prescribed period. See the grievance redressal policy.

• Entire agreement. These terms and the documents they incorporate are the whole agreement between us about the service, and replace any earlier understanding. Neither party relies on any statement not set out in them, though nothing excludes liability for fraudulent misrepresentation.
• Severability. If a provision is held invalid or unenforceable, it is limited or removed to the minimum extent necessary and the rest stands.
• No waiver. Failing to enforce a provision is not a waiver of it.
• Assignment. You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.
• No third-party rights. No one other than you and us may enforce these terms.
• Relationship. Nothing here creates a partnership, joint venture, agency or employment relationship.
• Language. These terms are written in English. Any translation is for convenience, and the English version governs.
• Headings. Headings are for navigation and do not affect interpretation.